The National Institute for Medical Assistant Advancement (NIMAA) delivers a national program to train Medical Assistants (MAs) to effectively participate in high-functioning, team-based primary care settings. NIMAA provides students an effective and low-cost educational program that introduces them to the exciting world of health and paves the way to a career in primary health care. NIMAA has two missions:
- Improving the delivery of healthcare to disadvantaged populations by providing a better trained workforce
- Improving the income and career possibilities of entry level health staff
- The team-based care model requires fundamental changes in the MA role. The MA becomes an essential member of the team responsible for the well-being of a group of patients. The NIMAA program meets these challenges by including didactics in collaborative and critical thinking skills combined with a simultaneous 240-hour onsite externship hosted in a modern primary care setting at a NIMAA clinic externship site. NIMAA establishes ongoing relationships with each clinic externship site to provide cohesive learning and teaching. NIMAA students who graduate are ready for jobs in first rank primary care clinical organizations.
SUMMARY DESCRIPTION OF POSITION
NIMAA requires a Student Services Manager to provide educational guidance and assistance to all students, and to take primary responsibility for assuring a successful student experience from the beginning of recruitment through job placement, alumni services and assuring successful relations with each externship site and other community partners of NIMAA. This includes all aspects of the student experience lifecycle: from recruiting and admissions on through support during instruction, relationship management, advisory services, discipline or grievance issues, career counseling and job placement. The SSM will develop, create and manage alumni networks, and more. This includes leading the development of processes that can be systematized and supported with IT, such as recruitment, and executing an established admissions process for approximately 100-125 students is a critical aspect of this role. The SSM will work closely with NIMAA instructors and staff at externship clinics (program managers, preceptors and skills coaches) to help students succeed. It is critical that the SSM utilize a variety of social media platforms to connect with NIMAA students on a regular basis and establish relations so that our students feel confident that they have a person to turn to throughout the program when they encounter bumps: to avoid attrition, encourage attendance and ensure success. Indeed, the Student Services Manager will be proactive, working with the team to identify particularly at-risk students using to-be-identified metrics, and then giving those students special attention.
Responsibilities for this role include, but are not limited to:
- Take responsibility for the success of NIMAA students: completing the program and getting an MA position.
- Supervise and assist in development of a process by which externship sites and NIMAA contact interested potential students on a regular basis to encourage them to apply, and connect with local organizations and schools that connect with youth and can become “feeders” to NIMAA. Collect and share best practices with externship sites.
- Oversee the application and admissions process, implementing process, metrics and criteria for student acceptance/rejection; devising an admissions communication plan to both externship sites and student candidates; and helping define and then implementing the requirements for systems to support this process.
- Establish and maintain a personal relationship with each student personally; establish an effective supporting relationship with them.
- Meet with each student to review and complete the NIMAA “Completion Plan” (identifying potential hurdles to student’s success) with them. Utilize communication skills/advising techniques to assist students in planning for a realistic and manageable program.
- Manage automated (and manual) communications to candidates and students during the instructional process, as well as developing a process in which recent graduates are leveraged to reach out to both utilizing a variety of social platforms or other communication media.
- Support and build strategies, using data and input from instructional and externship site personnel to identify at-risk students for rapid interventions – before serious problems emerge.
- Ensure students know where they stand and what they need to do to succeed in near-real-time.
- Reassess which students are most at risk on a regular basis.
- Provide guidance to preceptor, instructors, skills coaches and others how to spot at-risk students.
- Work with the full NIMAA team to develop student support tactics for rapid use.
- Provide advisory services to students, as needed, for issues arising due to payment, attendance, grades, skills checks, and more.
- Take responsibility for collecting and sharing up to date attendance data.
- Perform periodic (bi-weekly or monthly) check-ins with each student, more frequently for those identified as at-risk.
- Build and maintain an alumni network program.
- Involve other members of the team as appropriate.
- Ensure and provide rapid and meaningful feedback through commentary, postings, grading, and the like.
- Ensure effective connection and communications amongst all student contacts: the faculty, the online instructional program team, and the in-clinic externship partners, especially the preceptors and skills coaches
- Provide staff support to other NIMAA team members and external parties working on these matters.
- Work closely and cooperatively with the NIMAA team.
- Report directly to NIMAA CEO. Undertake assignments and set priorities at his direction.
The Instructor will have:
- An Associates degree is required, Bachelors preferred
- Experience in advising, working with youth or adults re-entering post-secondary education or similar environment.
- Experience in healthcare education a plus, but not required.