Community Health Center

Patient Service Associate- New Britain- Full-time- Bilingual Required - Starting Salary $18.50

Job Locations US-CT-New Britain
Posted Date 3 weeks ago(2/28/2018 10:20 AM)
Job ID
# of Openings
Patient Services/Reception and Call Center


Community Health Center, Inc. (CHCI). CHC is one of the country’s most creative and dynamic providers of primary medical, dental and behavioral health services, and a leader in practice based research, health professionals training, and use of innovative technologies to advance health and health care.CHCI is designated as a federally qualified health center and a patient centered medical home by HRSA, the Joint Commission, and NCQA, respectively. WE deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of Ct, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation, and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute, the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement, and the Community eConsult Network.National Nurse Practitioner Residency and fellowship training Consortium, National Institute for the Advancement of Medical Assistants and the Community eConsult Network.


The Senior Patient Service Associate incorporates all PSA level 1 and level 2 competencies and in addition will be the key point person for the Patient, other PSA’s, and Site director when assigned or when the office manager is unavailable. They will work closely with patients and medical professionals while utilizing great customer service skills; multi-task while professionally answering our busy phone system, greet, and schedule patients. They will consistently demonstrate proficient data entry skills, utilize knowledge of insurance billing and self pay collections, maintain confidentiality in a professional Manner, demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned. Advanced Communication skills are a must as well as exhibiting leadership qualities.


  • Answers and coordinates phone calls including
  • Script usage
  • Language Line
  • Paging system
  • Transferring calls
  • ATC queue
  • Patient Account queue
  • Nurse Triage queue
  • Appropriately Recording Telephone encounters via ECW system
  • Obtain Medical release as needed for patient requested forms
  • Confirm appointments with patients
  • Verify insurances
  • Obtain BH authorizations via Website and Phone & create case in Centricity


  • Complete knowledge of eCw including:
    • Updating pharmacy information for patients
    • Faxing info from eCw
    • Managing Recalls via eCw
    • Obtain and Scan required documents into eCw
  • Complete knowledge of Centricity including:
    • Register Patient in with all required fields
    • Update patient information
    • Print profiles, Schedules, and recall lists
    • Place patients on recall list, take patients off, and attach appointments
    • Open Daily Batch
    • Post Payments
    • Post charges for visits in all disciplines
    • Review accounts for billing
    • Balance out end of day for personal batch
    • Case Creation
  • Payment management
    • Use of Credit card machine, including end of day reporting
    • Balance out end of day for all PSA in department
  • Assist Office/Practice manager in daily management items
    • Respond appropriately to agitated patients
    • Review Schedules daily to ensure accuracy and fill appointment opportunities
    • Develop Templates within the parameters set by CHC
    • Create and Monitor payment arrangements for PSA’s with Patients
    • Create Saturday reception Schedule
      • Follows up to ensure coverage
      • Including the need for Sr. to cover when required PSA is out
    • Keep OM/PR manager informed of day to day routine matters
      • Including Recalls
      • BH Authorizations
      • Patient Appointments with Balances
      • Dental Medicaid reports
      • And other CHC reports
    • Other tasks
      • Be available for potential new hire interviews
      • Assist in training of new and existing employees
      • Assign and direct work
      • Assist with performance appraisals
      • Assess complaints and resolve problems
  • May perform other duties and responsibilities as necessary



Associates (Required)


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