Community eConsult Network (CeCN) is seeking motivated individuals interested in joining a rapidly growing team of health care innovators improving access to specialty care and reducing inefficiency in the healthcare system. CeCN’s eConsult service links primary care providers with specialists in a wide range of disciplines. EConsults are asynchronous, non-face-to-face consultations between a primary care provider and a specialist that utilize secure messaging to exchange information. This process has significant benefits for patients and providers and allows more rapid access to needed knowledge and care -- and quicker triage for patients that may still need face to face care with a specialist. CeCN is expanding nationally and seeking account managers to support its growing list of national clients.
ROLES AND RESPONSIBLITIES
The CeCN Account Manager (AM) serves as the primary contact for an assigned client or group of clients (accounts) acting as a trusted, dependable and knowledgeable agent to provide issue resolution and exceptional customer service. The AM cultivates opportunities for providing additional products and services to the client. This role is to be the “Voice of the Customer,” addressing questions, providing information, and coordinating various activities across the CeCN enterprise talent pool to ensure 100% client satisfaction.