The Patient Services Coordinator position involves providing consistent, quality customer service to both internal staff members and external patients.This Patient Services Coordinator position will have a primary focus on Behavioral Health authorizations including completion, process improvement, denial review, and special focus in reduction of denials. The patient services coordinator, PSC, will actively manage special centralized tasks by taking ownership of it to enhance the customer experience and build relationships. The PSC will manage centralized tasks defined by his/her supervisor and maintain accuracy as expected by the agency. These tasks are defined by the agency needs in order to alleviate tasks from the front desk workflow. The PSC will also take calls as needed for the department. They will listen to the patient’s request and take appropriate action to respond to it, including, but not limited to the scheduling of appointments, the electronic transmission of messages to the clinical team, warm transfers to other departments, and the answering of questions regarding medication refills. In managing these requests, the PSC will exemplify the highest level of customer service with a focus on efficiency and quality. The PSC will consistently demonstrate proficient data entry skills, knowledge of insurance billing, while maintaining confidentiality. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.
Role and Responisbilities
Required Skills and Education
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT