The Call Center Specialist I position involves providing consistent, quality customer service to both internal staff members and external patients. The call center specialist I will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The call center specialist I will listen to the patient’s request and take appropriate action to respond to it, including, but not limited to the scheduling of appointments, the electronic transmission of messages to the clinical team, warm transfers to other departments, and the answering of questions regarding medication refills. In managing these requests, the Call Center Specialist I will exemplify the highest level of customer service with a focus on efficiency and quality. The Call Center Specialist I will consistently demonstrate proficient data entry skills, knowledge of insurance billing, while maintaining confidentiality. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned. Must have and demonstrate strong Leadership Skills.
Roles and Responsibilites
Answers and coordinates phone calls including
Required Skills and Education
Physical Demands/Work Environment
Confidentiality of Information
Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies