Community Health Center

Director of Practice Administration

US-CT-Middletown
2 weeks ago
Job ID
2017-5798
# of Openings
1
Category
Administration/Clerical/Support Services

Overview

Community Health Center, Inc. (CHCI). CHC is one of the country’s most creative and dynamic providers of primary medical, dental and behavioral health services, and a leader in practice based research, health professionals training, and use of innovative technologies to advance health and health care.CHCI is designated as a federally qualified health center and a patient centered medical home by HRSA, the Joint Commission, and NCQA, respectively. WE deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of Ct, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation, and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute, the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement, and the Community eConsult Network.National Nurse Practitioner Residency and fellowship training Consortium, National Institute for the Advancement of Medical Assistants and the Community eConsult Network.

Responsibilities

The Practice Administrator will report directly to the CFO of Community Health Center, Inc.  Responsible for all aspects of medical/dental/mental health practice management including hiring, training, supervision and retention of office support staff, including Operations Managers to ensure established protocols are followed. Collaborates with and maintains on-going leadership role in conjunction with on-site Medical, Dental, Behavioral Health, and Regional Vice Presidents to ensure all office proceedings are in support of the mission. Maintains primary responsibility for ensuring site revenue targets are met by overseeing provider schedules  to maximize provider productivity; oversees all billing related activities including taking an active role in the receivables management process.

 

ROLE AND RESPONSIBILITIES

  • Report to the Chief Financial Officer and manage direct reports.
  • Work closely with key senior leadership stakeholders to establish the strategic direction and priorities for medical, dental, and behavioral health services to ensure all office proceedings are in support of the mission.
  • Provide leadership and vision to drive growth, continuous improvement in quality of care, operational efficiency and customer service.
  • Manage the process of recruiting, hiring, training and supervise all front office support staff.  Coordinate ongoing training as needed to ensure all established protocols are followed.
  • Develop an effective partnership with Medical, Dental, Nursing  and Behavioral Health staff leadership, to establish open communication channels that result in enhanced trust, alignment, and collaborative working relationships.
  • Partner with the CMO, CDO, CNO  and CBHO to lead and support providers within each area.
  • Maintain primary responsibility for ensuring site revenue targets are met by overseeing provider schedules to ensure maximum provider productivity.
  • In conjunction with the Regional Vice Presidents facilitate office staff meetings. Attend and participate in full staff meetings.

QUALIFICATIONS

  • Master’s degree in health care or a related field (MBA, MHA) required.
  • Minimum of seven years of progressive experience in healthcare management and five years of multi-departmental leadership.
  • Minimum of five years’ experience within a healthcare facility.
  • Six-Sigma or LEAN Black Belt certification or commensurate process improvement experience required.
  • Change agent, high energy, and the ability to move individuals and teams forward toward a common purpose. 
  • Knowledge of business theory, business processes, management, budgeting, and business office operations. Experience with healthcare operations.
  • Proven project management experience.
  • Superior understanding of organizational goals and objectives.
  • Demonstrated ability to handle complex situations and multiple responsibilities simultaneously mixing long term projects with the urgency of immediate operating demands.
  • Aptitude for collaborating with and achieving actionable results working with other staff members; the ability to build strong and sustainable relationships; and the capacity to interact with all levels of staffing throughout the organization.
  • Proven track record in successfully evaluating the quality of possible staff members and contractors.
  • Maintains the highest standards of integrity, character and commitment to CHCI values.
  • Ability to manage challenging situations related to employee relations and patient concerns.

 

Qualifications

Education
Masters (Required)

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