The Access to Care Coordinator (ATCC) is responsible for welcoming, screening, and assisting initial patients into Community Health Center; focusing on insurance eligibility as well as community resource needs. The ATCC is responsible for scheduling new patients, both in person and over the phone on a daily basis. The ATCC works with the site directors and office managers to develop new strategies for the recruitment of new patients, and offers outreach in different locations throughout the community, conducting education on health care access and providing information about the scope of our services. The ATC workers attends and presents at the Integrated Care Meetings and identifies resources as indicated. In addition, the ATC worker conducts outreach to secure resources for patients as needed and coordinates provision of those resources with the care team.
ROLE AND RESPONSIBILITIES
- Participation in the ATC phone queue to assist in scheduling all patients new to CHC.
- Offer outreach in different locations and settings throughout the community, conducting education on health care access and providing information about the scope of our services.
- Collaborate with the site directors and office managers to develop new strategies for the recruitment of new patients.
- Assist the client in establishing a primary medical and dental home, register and provide an orientation to the practice.
- Screen patients for the eligibility of public assistance programs including Medicaid, Medicare, AHCT/QHP plans, and other community resource programs they may be applicable.
- Ensure that follow up and final determination is completed for all applications.
- Collaborate with staff to provide total and complete care to our patients.
- Participate in ongoing trainings and education to ensure compliance with state policies and regulations.
- Full-Time, including some weekend and evening hours as needed. Travel to other CHC sites is required on a regular basis.
- Attend Integrated Care Meetings at their assigned site(s). Conduct follow up from ICM as needed.
Required Skills and Education
- Minimum one year experience in Human Service field required.
- Associates degree Required.
- internal applicants - Commensurate work experience may be substituted for education.
- Excellent communication & interviewing skills.
- Excellent customer service skills
- Basic computer expertise including data entry, word processing.
- Understanding of policy and regulations regarding public assistance programs, (Medicaid, HUSKY, Medicare and SAGA, AHCT)
- Effective math skills and attention to detail required.
- Employees must have a current driver’s license with a clean driving record at time of hire and throughout employment.
- Ability to travel to community events/activities and CHC sites outside of “home” location
- Written and oral bilingual fluency in language spoken by our patient population (for example, English/Spanish or English/Polish) required.