Community Health Center

  • Patient Services Associate / Greeter - Bilingual Required - Full Time - New Britain - $18.50/hour

    Job Locations US-CT-New Britain
    Posted Date 5 days ago(5/17/2018 12:55 PM)
    Job ID
    2017-5630
    # of Openings
    1
    Category
    Patient Services/Reception and Call Center
  • Overview

    Community Health Center, Inc. (CHCI). CHC is one of the country’s most creative and dynamic providers of primary medical, dental and behavioral health services, and a leader in practice based research, health professionals training, and use of innovative technologies to advance health and health care. CHCI is designated as a federally qualified health center and a patient centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation, and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute, the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement, and the Community eConsult Network, National Nurse Practitioner Residency and fellowship training Consortium, National Institute for the Advancement of Medical Assistants and the Community eConsult Network.

    Responsibilities

    The Greeter position involves providing consistent, quality customer service to both internal staff members and external patients. The Greeter will actively welcome patients to the sites and invite them to check in for their appointments via the Kiosks. They will work with the patients to enhance the customer experience and build relationships. The Greeter will inform patients of agency priorities and initiatives while supporting the patient’s usage of the kiosk. They will aid the patient in way finding or directions to the correct waiting room and POD areas. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.

     

    ROLE AND RESPONSIBILITIES

     

    • Check patients in via Kiosk
    • Communicate agency initiatives to patients
    • Trouble shoot Kiosk/system issues with IT Departments as needed
    • Confirm appointments with patients
    • Complete knowledge of patient hub in eCw including:
      • Patient scheduling
      • Patient documents
    • Complete knowledge of Centricity including:
      • Checking in Patient
      • Update patient information
      • Scheduling
    • May perform other duties and responsibilities as necessary

     

    QUALIFICATIONS

    Required Skills and Education

    • Associates degree preferred
    • Healthcare experience in Medical, Dental, or Behavioral Health
    • Electronic appointment scheduling experience preferred
    • Strong customer service experience
    • Excellent Verbal communication skills
    • Proven ability to Multi Task
    • Problem Solving and critical thinking skills a plus
    • Bilingual Skills a plus (Spanish, Portuguese, Polish preferred)

     

    PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

    • Hours will vary; our schedules range Monday-Friday from 7am-7pm and Saturdays.
    • Minimal physical effort. Must be able to Stand for extended periods.
    • Must be able to operate computer or tablet.
    • Regular regional travel as necessary.

     

    Qualifications

    Education
    Associates

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