Community Health Center

Greeter - Bilingual Required - Full Time - New Britain - Starting Salary $18.00 per hour

US-CT-New Britain
8 months ago
Job ID
2017-5630
# of Openings
1
Category
Patient Services/Reception and Call Center

Overview

Outstanding healthcare opportunity

Community Health Center, Inc. (CHC). CHC is one of the country’s most creative and dynamic providers of primary medical, dental and mental health services to the uninsured and underinsured. We are one of the leading health-care providers in the state of Connecticut, providing comprehensive primary care services in medicine, dentistry, and behavioral health. With more than 145,000 active patients, CHC is the health care home that works to keep our patients—and our communities—healthy. We go beyond the traditional health services to bring care wherever our patients and clients are, using innovative service delivery models and state of the art technology. We use the latest treatments and technologies within the Patient-Centered Medical Home Model (PCMH) to care for our growing patient base.

We also are engaged in practice transformation work around the country through our Weitzman Institute and three wholly owned affiliates: National Nurse Practitioner Residency and fellowship training Consortium, National Institute for the Advancement of Medical Assistants and the Community eConsult Network.

Responsibilities

The Greeter position involves providing consistent, quality customer service to both internal staff members and external patients. The Greeter will actively welcome patients to the sites and invite them to check in for their appointments via the Kiosks. They will work with the patients to enhance the customer experience and build relationships. The Greeter will inform patients of agency priorities and initiatives while supporting the patient’s usage of the kiosk. They will aid the patient in way finding or directions to the correct waiting room and POD areas. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.

 

ROLE AND RESPONSIBILITIES

 

  • Check patients in via Kiosk
  • Communicate agency initiatives to patients
  • Trouble shoot Kiosk/system issues with IT Departments as needed
  • Confirm appointments with patients
  • Complete knowledge of patient hub in eCw including:
    • Patient scheduling
    • Patient documents
  • Complete knowledge of Centricity including:
    • Checking in Patient
    • Update patient information
    • Scheduling
  • May perform other duties and responsibilities as necessary

 

QUALIFICATIONS

Required Skills and Education

  • Associates degree preferred
  • Healthcare experience in Medical, Dental, or Behavioral Health
  • Electronic appointment scheduling experience preferred
  • Strong customer service experience
  • Excellent Verbal communication skills
  • Proven ability to Multi Task
  • Problem Solving and critical thinking skills a plus
  • Bilingual Skills a plus (Spanish, Portuguese, Polish preferred)

 

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

  • Hours will vary; our schedules range Monday-Friday from 7am-7pm and Saturdays.
  • Minimal physical effort. Must be able to Stand for extended periods.
  • Must be able to operate computer or tablet.
  • Regular regional travel as necessary.

 

Qualifications

Languages
SPANISH

Education
Associates (Required)

Work Experience
Administration/Clerical/Support Services
Customer Service/Customer Relations
Patient Services/Reception

Skills
Basic Computer Skills
Administrative Support
Customer Service

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