Community Health Center

HIM Associate - Full Time - Middletown

1 year ago(10/27/2016 4:59 PM)
Job ID
# of Openings
HIM/Medical Records


If you are ready for a satisfying and rewarding career, join our team of diverse and motivated professionals at Community Health Center, Inc. (CHC). CHC is one of the country’s most creative and dynamic providers of primary medical, dental and mental health services to the uninsured and underinsured. CHC is building a world class primary health care system that is committed to caring for special populations, and that is focused on improving health outcomes for our patients as well as building healthy communities. We are one of the leading health-care providers in the state of Connecticut, providing comprehensive primary care services in medicine, dentistry, and behavioral health. With more than 145,000 active patients, CHC is the health care home that works to keep our patients—and our communities—healthy. We go beyond the traditional health services to bring care wherever our patients and clients are, using innovative service delivery models and state of the art technology. We use the latest treatments and technologies within the Patient-Centered Medical Home Model (PCMH) to care for our growing patient base.


The Health Information Associate (HIA) is responsible for the accurate filing, scanning and indexing of health record documents into the Community Health Center’s electronic health record systems. Additionally, the HIA is responsible for reviewing patient records, managing the release database, documenting accounting of disclosures, as well as processing and tracking of requests for protected health information all in accordance with Connecticut State law and the Community Health Center’s HIPAA policies and procedures.


  • Maintains high volume sorting, filing and archiving of medical, dental and behavioral health documents in the electronic health record.
  • Maintains high degree of quality control and validation of the completed work. Utilizes technology to organize faxed and scanned documents into patient’s electronic health record. These may include, but are not limited to: outside lab reports, physical/occupational therapy, requests or progress reports, home health reports or orders, referrals, results of consults, communications with payers, faxed requests-FMLA-legal-disability, Workers’ Compensation.
  • Handles confidential and extremely time sensitive materials. Ensure adherence to the Community Health Center’s guidelines, safety and security procedures.
  • Prepares work to be processed by gathering and organizing data, information and documents. Runs faxing and scanning equipment.
  • Provides excellent internal/external customer service via telephone, fax or face-to-face contact to assist patients with their health care needs.
  • Processes requests for protected health information by ensuring the Authorization to release protected health information form is completed and signed by an authorized individual or guardian as listed in the health record, if patient is a minor.
  • Merges duplicate patient health records by appropriately and accurately verifying the records.
  • Locate, retrieve, maintain, organize and assist users in file/records. Ensure operating and quality standards are met and maintained.
  • Archives patient records as necessary and in compliance with Connecticut State law and the Community Health Center’s policies and procedures.
  • Processes web-based encounters received from patients utilizing their patient portal account.
  • Observes confidentiality and safeguard all patient related information.
  • Interacts with clinical and non-clinical staff members regarding issues surrounding the Health Information department.
  • Maintains a good working relationship within the department and other departments.
  • Complies with the Community Health Center’s mandated in-service training workshops.
  • Performs other related duties as assigned.

 Skills & Qualifications needed to succeed in this role:

  • Knowledge of HIPAA regulations and medical terminology
  • Prior experience in health information, preferred
  • Intermediate level computer skills (including all Microsoft Office Suite and database applications)
  • Bilingual in English/Spanish, preferred
  • Ability to perform and meet expectations on all patient EMR job functions assigned
  • Please note that an Associate's degree is required at a minimum for this position / Bachelors degree preferred
  • NOTE to CHC Internal Applicants - relevant experience within this field and position, will be considered, in place of the Associates Degree minimum (if experience is applicable and internal is in good standing)




Associates (Required)


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