Community Health Center

Call Center Specialist - Bilingual Required - Full Time - New Britain - Starting Salary $18.00 per hour

US-CT-New Britain
4 weeks ago
Job ID
2016-5473
# of Openings
1
Category
Patient Services/Reception and Call Center

Overview

Community Health Center, Inc. (CHCI). CHC is one of the country’s most creative and dynamic providers of primary medical, dental and behavioral health services, and a leader in practice based research, health professionals training, and use of innovative technologies to advance health and health care.CHCI is designated as a federally qualified health center and a patient centered medical home by HRSA, the Joint Commission, and NCQA, respectively. WE deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of Ct, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation, and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute, the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement, and the Community eConsult Network.National Nurse Practitioner Residency and fellowship training Consortium, National Institute for the Advancement of Medical Assistants and the Community eConsult Network.

Responsibilities

This is the growth opportunity for you if you:

  • Have extensive customer service experience
  • Possess a positive energetic attitude
  • Enjoy working with people
  • Are extremely organized and pay great attention to detail
  • Possess excellent communication skills and are able to multi-task with strong processing skills in a fast paced environment.
  • Have a strong interest in health policy/public health
  • Are able to work effectively as a member of a team
  • Presently have your Associates degree and are working towards or have completed your Bachelor’s degree
  • NOTE: If you are an internal CHC employee, commensurate experience will be accepted, in place of this degree.

As a Patient Services Associate for Community Health Center, you will:

  • Work closely with patients and medical professionals while utilizing your great customer service skills
  • Multi-task while answering our busy phone system
  • Professionally greet and schedule patients
  • Consistently demonstrate proficient data entry skills
  • Utilize your knowledge of insurance billing & self pay collections
  • Maintain confidentiality in a professional manner
  • Demonstrate efforts to maintain and improve job specific competencies
  • Perform other duties as assigned
  • Salary for this role is $17.50/hour
  • A 3 week training schedule is required for this role to learn our agency and call system.
  • NOTE:  if you are an internal CHC employee, commensurate experience will be accepted, in place of this degree.

Please note that this location will need the following hours supported:

  • Monday through Thursday 10:30a - 7:00p, and Friday 8:30a-5:00p
  • Saturday rotation 9:00a-4:00p (required approximately every fourth week each month, rotation for this coverage is shared within the team) 

Qualifications

Languages
SPANISH

Education
Associates (Required)

Work Experience
Primary Care/Healthcare
Customer Service/Customer Relations

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