Community Health Center

  • Patient Services Associate - Bilingual Required - Full Time - Hartford- Starting Salary $18.50

    Job Locations US-CT-Hartford
    Posted Date 3 months ago(1/26/2018 10:29 AM)
    Job ID
    # of Openings
    Patient Services/Reception and Call Center
  • Overview

    If you are ready for a satisfying and rewarding career, join our team of diverse and motivated professionals at Community Health Center, Inc. (CHC). CHC is one of the country’s most creative and dynamic providers of primary medical, dental and mental health services to the uninsured and underinsured. CHC is building a world class primary health care system that is committed to caring for special populations, and that is focused on improving health outcomes for our patients as well as building healthy communities. We are one of the leading health-care providers in the state of Connecticut, providing comprehensive primary care services in medicine, dentistry, and behavioral health. With more than 130,000 active patients, CHC is the health care home that works to keep our patients—and our communities—healthy. We go beyond the traditional health services to bring care wherever our patients and clients are, using innovative service delivery models and state of the art technology. We use the latest treatments and technologies within the Patient-Centered Medical Home Model (PCMH) to care for our growing patient base.


    The Patient Service Associate will work closely with patients and medical professionals while utilizing great customer service skills; multi-task while professionally answering our busy phone system, greet, and schedule patients. They will consistently demonstrate proficient data entry skills, utilize knowledge of insurance billing and self pay collections, maintain confidentiality in a professional Manner, demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.


    • Answers and coordinates phone calls including
        • Script usage
        • Language Line
        • Paging system
        • Transferring calls
        • ATC queue
        • Patient Account queu
        • Nurse Triage queue
        • Appropriately Recording Telephone encounters via ECW system
    • Obtain Medical release as needed for patient requested forms
    • Confirm appointments with patients
    • Verify insurances
    • Complete knowledge of eCw including:
      • Updating pharmacy information for patients
      • Faxing info from eCw
      • Managing Recalls via eCw
      • Obtain and Scan required documents into eCw
    • Complete knowledge of Centricity including:
      • Register Patient in with all required fields
      • Update patient information
      • Print profiles, Schedules, and recall lists
      • Place patients on recall list, take patients off, and attach appointments
      • Open Daily Batch
      • Post Payments
      • Balance out end of day for personal batch
      • Case Creation
    • Payment management
      • Use of Credit card machine, including end of day reporting
      • Balance out end of day
    • Patient Schedules
      • Respond appropriately to agitated patients
      • Review Schedules daily to ensure accuracy and fill appointment opportunities
    • May perform other duties and responsibilities as necessary


    • Required Skills and Education
      • Associates degree Requried.
      • Healthcare experience in Medical, Dental, or Behavioral Health
      • Experience in a Call Center or other busy phone system
      • Electronic appointment scheduling experience
      • Strong customer service experience
      • Knowledge of referral or prior authorization procedures helpful
      • Excellent Verbal communication skills
      • Proven ability to Multi Task
      • Problem Solving and critical thinking skills a plus
      • Bilingual Skills (spanish required)



    • Hours will vary; our schedules range Monday-Friday from 7am-7pm and Saturdays.
    • Minimal physical effort. Must be able to operate computer and telephone continuously. Regular regional travel as necessary.



    Associates (Required)

    Work Experience
    Patient Services/Reception
    Customer Service/Customer Relations

    Customer Service
    Basic Computer Skills
    Data Entry


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