Community Health Center

Patient Services Associate / Greeter - Bilingual Required - Fill Time - Meriden - Starting Salary $18.50 per hour

US-CT-Meriden
4 months ago(8/21/2017 3:13 PM)
Job ID
2016-5276
# of Openings
1
Category
Patient Services/Reception and Call Center

Overview

If you are ready for a satisfying and rewarding career, join our team of diverse and motivated professionals at Community Health Center, Inc. (CHC). CHC is one of the country’s most creative and dynamic providers of primary medical, dental and mental health services to the uninsured and underinsured. CHC is building a world class primary health care system that is committed to caring for special populations, and that is focused on improving health outcomes for our patients as well as building healthy communities. We are one of the leading health-care providers in the state of Connecticut, providing comprehensive primary care services in medicine, dentistry, and behavioral health. With more than 130,000 active patients, CHC is the health care home that works to keep our patients—and our communities—healthy. We go beyond the traditional health services to bring care wherever our patients and clients are, using innovative service delivery models and state of the art technology. We use the latest treatments and technologies within the Patient-Centered Medical Home Model (PCMH) to care for our growing patient base.

Responsibilities

This is a full time Patient Services Associate / Greeter position that actively supports the patient interactions, check-in's, and other front desk operations for our  Meriden site.

 

NOTE:  This position does require bilingual - Spanish / English to support our patient population.

 

The PSA/ Greeter position involves providing consistent, quality customer service to both internal staff members and external patients. The Greeter will actively welcome patients to the sites and invite them to check in for their appointments via the Kiosks. They will work with the patients to enhance the customer experience and build relationships. The Greeter will inform patients of agency priorities and initiatives while supporting the patient’s usage of the kiosk. They will aid the patient in way finding or directions to the correct waiting room and POD areas. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.

 

This position will:  

  • Check patients in via Kiosk
  • Communicate agency initiatives to patients
  • Trouble shoot Kiosk/system issues with IT Departments as needed
  • Confirm appointments with patients
  • Complete knowledge of patient hub in eCw including:
    • Patient scheduling
    • Patient documents
  • Complete knowledge of Centricity including:
    • Checking in Patient
    • Update patient information
    • Scheduling
  • May perform other duties and responsibilities as necessary
  • NOTE TO CHC INTERNAL APPLICANTS: Associates degree is preferred- however please note, that if you are an internal CHC applicant, commensurate work experience may be substituted for education.

Qualifications

Languages
SPANISH

Education
Associates (Required)

Work Experience
Patient Services/Reception
Administration/Clerical/Support Services
Customer Service/Customer Relations

Skills
Data Entry
EMR/EHR
Basic Computer Skills

Options

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